At Kelsey Rose  we make every effort to ensure your purchase gets to you as quickly, safely and cost effectively as possible. Please note, however, that the delivery of your order may be restricted depending on the size, weight and chosen destination of the package. Other factors such as weather and mechanical difficulties can also result in later deliveries. 

Orders can be delivered to either business or residential addresses, however all packages will require a signature on receipt of delivery. 

Delivery charges and times

We have tried to keep our delivery costs as straightforward and cost effective as possible while still offering a great service. 

Postage is charged at £10 per order within the UK. 

Europe Shipping Costs:

£20.00 * (5 - 14 working days delivery)

* IMPORTANT -The customer will be liable for any taxes and duties payable. 

USA and Rest of World Shipping Costs:

£29.99* (5 - 21 days delivery dependant on location)

* IMPORTANT -The customer will be liable for any taxes and duties payable. 

If you require any further information about ordering online and delivery information, then please contact us via email us at info@studioellis.co.uk 

 RETURNS POLICY

We offer a strict 14 day return policy for online purchases on full priced items. For all returns the customer is responsible for arranging their own returns. For returns outside of the UK, the same 14 days applies and postage costs and duties are to be covered by the customer. We are unable to fulfil exchanges, we would ask you to return your items within the returns period for a full refund and then repurchase them.

• Ensure you return your item(s) within 14 days of receiving them. The goods must be returned unused, in their original, undamaged packaging, with labels.
• Complete the returns form enclosed with your item(s) and place the completed returns form in the parcel. Please be sure to fill out your order number, reason for return, your name, address and postcode in the mandatory fields.
• We strongly advise that you keep hold of any tracking. We regret we cannot be held responsible for the non-delivery of returned goods

Our returns address is:

Studio 21,Deane House Studios

27 Greenwood Place

London

NW51LB

REFUNDS

• PLEASE NOTE: you will receive your refund within 10 working days of the item(s) being received back at our warehouse. 
• We can only issue refunds on items that are shipped back to us within 14 days of receipt.
• We can only issue refunds on items that have been returned in the same condition as it was sent. 
• All successfully returned items will only be credited to the account used to originally purchase the items(s). We are also unable to refund any shipping charges.
• Please note that we are unable to refund any duty paid on the items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.

Please note that international returns will need to add the following before our warehouse address to avoid items being held at customs: ‘GOODS FROM THE UK BEING RETURNED FOR EXCHANGE’